Are you a motivated and enthusiastic individual looking to begin your career in customer service?
Mercurial Inc. is seeking a dedicated and passionate Customer Service Representative to join our team! This entry-level opportunity is perfect for recent graduates or anyone eager to develop their skills in client relations, problem-solving, and communication. As a Customer Service Representative, you'll be essential in ensuring client satisfaction and contributing to our company’s success.

Key Responsibilities:

• Client Interaction: Serve as the first point of contact for clients, addressing inquiries and providing accurate information about our services and products.

• Problem Resolution: Quickly and effectively resolve client concerns to provide a positive experience and ensure their needs are met.

• Account Management: Maintain organized and up-to-date client records and databases, ensuring confidentiality and accuracy.

• Team Collaboration: Work with other departments to ensure smooth operations, excellent communication, and high-quality service delivery.

• Feedback Collection: Gather client feedback to help enhance service quality and continuously improve customer satisfaction.

Qualifications:

• Education: High School Diploma or GED required; an associate’s or bachelor’s degree is a plus.

• Experience: No prior experience required! Ideal for recent graduates or those excited to learn and grow in customer service.

• Communication Skills: Strong verbal and written communication skills with a friendly, professional demeanor.

• Interpersonal Skills: Ability to connect with clients, build relationships, and work effectively with team members.

• Detail-Oriented: Able to manage multiple tasks simultaneously with a focus on accuracy and quality.

What We Offer:

• Comprehensive Training: Enjoy a thorough training program to set you up for success in the role.

• Career Development: Access opportunities for professional growth, skill-building, and advancement within the company.

• Supportive Work Environment: Become part of a positive, team-oriented workplace where your contributions are recognized and valued.

• Competitive Compensation: Receive a competitive salary with performance-based incentives.